Le Bourget, France – (November 17, 2025) — A major inspection (or specific interior work) often requires the removal of part or all of an aircraft cabin. It must be reassembled with care. And to make sure it is more than immaculate when returned to the customer, DFS has since 2019 capped it off with what it calls a “Finishing Touch.”
Sometimes it is a bouquet of flowers. Sometimes it is personalized gift. Often a spritz of a special French scent plus a collection of special care products (always something labeled “Made in France”). “This is akin to what you might expect in one of Paris’s five star “Palace” hotels,” says Cyril Mac Garry, director of Dassault’s service center network. “It represents the care taken with every aspect of the airplane and the desire to delight our customers.”
And customers do indeed seem to appreciate the extra thoughtfulness that goes into the delivery of their aircraft after major service. It’s often an emotional moment when an aircraft returns to its operator and when the DFS team hands it over after hundreds of hours of meticulous service.
In 2024, 154 aircraft received the Finishing Touch treatment and 160 in 2025. “This is now a firmly embedded tradition. Customers are always pleasantly surprised to see what will appear. We are constantly reminded to do everything to perfection,” Mac Garry noted.
Other Dassault Service locations are considering their own localized versions of the Finishing Touch program.
