About us

Troubleshooting Expert

Troubleshooting is a cross between going to your doctor and your IT department. Today’s Falcons are, in a sense, computers with wings, which often helps us diagnose problems faster. But it’s art and science; the better you know Falcons, the more successful you are at troubleshooting. We have vast experience in this area, and direct access to Falcon Engineering when needed.

Heavy Service Center

One of the things that distinguishes DFS is its ability to perform virtually any needed maintenance or upgrade on a Falcon. This extends to major structural repairs (sadly sometimes Falcons get damaged) and to major maintenance inspections such as the eight-year C check in which the aircraft is partially disassembled. If it’s heavy, we can lift it!

Executive Flights

In keeping with our one-stop-shop philosophy, we offer charter and aircraft management to our customers. This may be charter for the occasional private aviation user, or supplemental lift when your Falcon is in for maintenance. It’s another way we comprehensively meet your needs. We also offer operational support to Falcon flight departments who have questions and training needs, or request service-entry support, or complex mission planning. Our Le Bourget FBO is among Europe’s top ranked facilities.

Customer Support

We manage the total customer relationship through tech reps and field service managers, helping to plan for maintenance and parts provisioning, for example. One of the most important things we do is help customers with advance planning, so we are fully ready to accept your aircraft for service and move through the maintenance process smoothly and return your aircraft to service swiftly. Every plane at DFS has a dedicated project manager. We focus on keeping customers well informed, providing on-line and face-to-face reporting help.

Quality and Safety

The objective, obviously, is to return the aircraft better than when it went in. Over decades, we have honed processes for protecting the aircraft from things like hangar rash and for protecting interiors when we must remove them. Our Safety Management System leads to constant process improvement. Let’s be clear, the bottom line is safety. No Falcon leaves our hangar without our total confidence in the work we have performed.

Dassault Aviation, though formally dating from the post WWII era, originated in WWI with Marcel Dassault’s creation of the Éclair propeller, fitted on SPAD fighters and noticeably improving performance.

Thus began a heritage of precision, performance, and even beauty, which was always considered when designing a new aircraft. The first business jet from Dassault, the Falcon 20, flew in 1963 and entered service in 1965. The company set up a formal service organization with the formation of EFS, now DFS, two years later, dedicated to providing complete and exceptional service support for the new business jet line.

DFS Le Bourget is the largest Falcon service center in Europe, capable of handling 25 Falcons at once. That is large and comprehensive by anyone’s standards. And yet service is highly personalized.

As the Falcon fleet grew, so did the service organization, with factory service in the U.S., then elsewhere. Today that network includes a global MRO network of 40 factory service locations and 20 additional authorized service centers. As new service locations have come online, they have often done so with direct assistance from the experienced team at DFS. Moreover, DFS constantly dispatches its experts around the world to support AOG repairs and assist other centers as they introduce new capabilities.

The Dassault Factory MRO network includes 40 facilities in all corners of the globe. They perform routine inspections, heavy maintenance and upgrades. They dispatch teams to help new customers place aircraft into service and to respond to AOG situations. They are supplemented by 20 authorized service facilities and 15 parts distribution facilities, the two largest near Paris and at Teterboro, New Jersey.

Falcon operators can expect one uniformly high standard of service within the Dassault MRO factory service network, and each location has the full support of the factory itself and the Engineering department when needed.

These MRO locations offer major and minor upgrades for Falcons, such as the FalconEye Combined Vision System and a flight deck upgrade for 7X and 8X aircraft to the EASy IV flight deck.

Dassault makes it easy to plan and schedule maintenance and find the best slots and most appropriate capabilities. Coordination is simplified by having a single point of contact in the Western Hemisphere and in the Eastern Hemisphere. AOG response is coordinated by the Falcon Command Center which never sleeps, supplemented by the Maintenance Command Center for Europe, Africa, the Middle East and Asia.